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5 Slides That Prove Your Home Health Agency Needs Analytics-Driven Automated Calling

Posted by Danielle on November 13, 2013

Not dialed in to automated calling? We’ve got some numbers that’ll change your mind.

We’re aware of some of your reservations regarding automated calling. You’d rather have an actual clinician call your patients. The truth is though, for the health of your patients and your bottom line, you can’t afford not to deploy automated calling—especially in healthcare’s reimbursement pressure environment.

Further, if you’re a home health agency, tools like Medalogix Touch not only help you improve patient care, they also help you stand out as a better partner to:

  • Acute care providers engaged in bundled population arrangements.
  •  Payors looking for successful population health management initiatives.

Let’s look at the numbers behind analytics and automated calling:

How_much_do_clinician_calls_cost

If you have a census of 2,000 patients, you’re spending $56,333 a year to have your experienced clinicians call 25% of your patients. This is time and money spent on phone calls that could be spent caring for patients.

*Note: The call window is set to two hours in this example because our experienced clients typically limit their call windows similarly. They figure it’s best to call patients in the morning so they’re visiting the appropriate patients in the afternoon. 

IVR_vs._FTE_Clinician_graph

So, if you use Medalogix Touch’s Interactive Voice Response (IVR) calling solution the orange line (in the graph above) shows your calling costs. If you enlist your clinicians to call patients, the blue line demonstrates your costs. Much higher. The bigger your census is, the bigger the difference.

Now you may be thinking, automated calling may be less expensive, but if I use it, do I sacrifice care quality? The answer is no—Especially when you use analytics to identify which patients are most in need of your call.

 

When one of our client organizations started using Medalogix Touch’s predictive analytics coupled with its (IVR) call tool (refer to the graph above), they reduced their 30-day hospital readmissions (T30). Care quality improved.  
When you use analytics to help you determine which patients need a touchpoint call, you follow up with the right patients at the right time, which saves time and money.  

targeted_calls_and_alerts_2

This chart (above) shows that when one of our clients started using our analytics to steer their touchpoint calls (September), they had 10 fewer follow ups. See the next chart to see how that can affect the bottom line.

bottom_line_of_ivr

So, if what occurred in the above example in 10 more of the organization’s branches, it would cost the organization nearly $40,000 in one year (see above). It pays to know which patients need your care when.
 
Medalogix Touch can help you with that.
 
In conclusion, automated calling paired with analytics-based patient risk stratifications is a full-proof way to optimize your patients care episodes
 
A few things to note:
 
  • If you’d rather make manual calls, Medalogix Touch can help you with that. Our analytics-based patient risk stratification will tell you who needs to be called, and our call scheduler feature will facilitate reminders for clinicians to follow up with risky patients with manual calls.
  • Medaloigx Touch’s built-In (IVR) system features human voices (not robo-speak). Further, it asks simple yes or no questions that result in high accuracy.

 

Topics: Healthcare Industry

   

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